terms & conditions

Services

Prime Finish Cleaning provides end of tenancy cleaning, after builders cleans, and related cleaning services as agreed at the time of booking. All services are carried out to a high professional standard based on the condition of the property.

Quotations

All quotes are based on the information provided at the time of enquiry. Final pricing may change if:

• the property condition differs from what was described
• additional rooms or areas are added
• excessive dirt, waste, or hazardous materials are present

We will always discuss any changes with you before proceeding.

Access To Property

The client must ensure:

• full access to the property at the agreed time
• running water and electricity are available
• the property is cleared of personal belongings unless agreed otherwise

If we are unable to access the property, a cancellation fee may apply.

Payment Terms

To secure your booking, a 50% deposit is required when accepting your quote and confirming the job.

The remaining 50% balance is due:

• on completion of the job, unless agreed otherwise
• via bank transfer or other agreed payment method
• your booking will not be confirmed until the deposit has been received

For larger jobs, a deposit may be required to secure the booking.

Cancellations

• Cancellations within 24 hours of the booking may be subject to a fee
• Same-day cancellations may be charged up to 50% of the quoted price

Satisfaction Guarantee

We aim to deliver the highest standard of cleaning. If you are not satisfied, you must notify us within 24 hours of the clean.

We will return to rectify any issues reported within this timeframe.

Condition Of Property

For end of tenancy cleans:

• the property should be empty unless agreed otherwise
• we do not move heavy furniture or large appliances
• areas that are inaccessible will not be cleaned

Damage And Liability

We take care in all work carried out. However:

• existing damage, wear and tear, or poor condition items are not our responsibility
• we are not liable for damage caused by faulty fittings, poor installation, or pre-existing issues

Any damage caused by us must be reported within 24 hours.

Health And Safety

We reserve the right to refuse or stop work if:

• the environment is unsafe
• hazardous materials are present
• conditions pose a risk to our team

Waste Removal

Removal of rubbish, building waste, or hazardous materials is not included unless agreed in advance.

Parking

The client is responsible for arranging suitable parking. Any parking charges incurred may be added to the final invoice.

Delays

We are not responsible for delays caused by:

• traffic
• access issues
• utilities not being available
• circumstances outside of our control

Insurance

Prime Finish Cleaning holds appropriate business insurance. Details can be provided upon request.

Agreement

By booking our services, you agree to these Terms & Conditions.